Bilingual Customer Success Representative
Location: 7810 E Escalante Rd Tucson, AZ 85730
Start Rate: Starting at $17 per hour
What Will I Do as a Bilingual Customer Success Representative?
Are you fluent in English and Spanish and passionate about helping others thrive? As a Bilingual Customer Success Representative at our Tucson call center, you’ll be the trusted connection between the customer and the brand — ensuring satisfaction, providing solutions, and helping customers get the most out of their services.
In this role, you’ll handle inbound calls from customers in both English and Spanish. You’ll offer support with account questions, resolve issues, and proactively guide customers toward long-term satisfaction. This isn’t just about solving problems — it’s about building relationships. We’ll provide paid training to help you understand our systems and develop the skills needed to deliver an excellent customer experience every time.
If you're someone who enjoys meaningful conversations and values creating positive outcomes, this role is made for you.
Why Afni?
Because at Afni, your voice builds loyalty — in two languages.
As a Bilingual Customer Success Representative, you’ll enjoy:
- Full time hours. A stable 40-hour work week.
- Job Stability. We’ve been growing since 1936.
- Paid Time Off. Your wellbeing matters.
- Medical, Dental and Vision Insurance. We help cover your healthcare needs.
- Tuition Reimbursement. Your education matters — and we’ll help support it.
- Referral Program. Earn extra by referring great talent.
- Career Development. Many of our bilingual representatives grow into leadership roles.
- Annual Performance Reviews. Your great work is always recognized.
What are the qualifications to be a Bilingual Customer Success Representative at Afni?
- Fluent in both English and Spanish
- At least six months of customer service experience
- Strong communication, empathy, and listening skills
- A positive attitude and solutions-first mindset
Requirements
- Must be 18 years of age or older
- Must have a GED or High School Diploma
- Must be legally authorized to work in the United States
Afni is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome and value applicants from all backgrounds without regard to race, color, religion, gender, age, national origin, disability, or any other protected status.