Bilingual Insurance Trainer

7810 E Escalante Rd, Tucson, AZ 85730

 

Afni has been in business since 1936, and with more than 10,000 employees globally, we enable the success of some of the world's largest brands. We offer top bilingual jobs Tucson is known for, and remote bilingual jobs across different industries. Our evolution has chronicled our expertise ranging from receivables management to delivering world-class customer services experiences for leading companies, including call center jobs and bilingual Spanish jobs. For more than 20 years, Afni has enabled the success of some of the largest insurance carriers with outstanding client satisfaction and long-term retention through exceptional bilingual sales jobs.

As our insurance client portfolio continues to evolve and grow, we are seeking a dynamic Bilingual Insurance Trainer supporting licensed insurance sales agents and customer service agents in an inbound call environment, ensuring customers are provided an exceptional buying/service experience while educating them on insurance rates and products. This is one of the best jobs in Tucson for individuals passionate about developing others in a leadership role.

Property and Casualty insurance knowledge is required. Contact center experience is desirable, especially for those looking for call center jobs. We value highly skilled leaders in the insurance industry and are offering an exceptionally competitive compensation package. If you have a passion for developing others in bilingual sales trainer roles, we want to hear from you!

Afni is hiring a Bilingual Insurance Sales & Service Trainer, who is responsible for supervisory duties to support and develop licensed Property & Casualty insurance sales agents and customer service agents in an inbound call environment to attain project goals. Position is onsite at our SE Tucson location, perfect for those seeking a bilingual job. Must be able to teach in both Spanish and English.

What you will be doing:

• Inspect, monitor trends, coach, motivate, and develop a project team of licensed P&C agents and Customer Service Representatives (CSR's) to achieve Afni's performance objectives and individual/team goal attainment. This role is perfect for individuals looking for Tucson jobs in a management position.
• Deliver training and instruction to engage and stimulate existing and newly hired employees in a manner that promotes the transfer of knowledge and application of skills, ideal for those interested in bilingual sales jobs Tucson is waiting for. Instructors promote retention through effective use of questioning, presentation, and facilitation skills, while providing feedback and coaching that enhances performance. During instruction, provide and manage an environment that fosters trust, learning, and performance, which makes this one of the best bilingual jobs for career development.
• Plan and prepare for instruction making sure that appropriate instructional methods and materials are used for specific modes of learning, a key skill for those in bilingual Spanish jobs.
• Administer attendance and payroll records and reports.

Requirements

Bring it. You're qualified if you:

• High school diploma required with some post-secondary education preferred.
• Must be bi-lingual
• One to two years of supervisory experience and/or delivering training in an insurance call center environment is preferred.
• Working knowledge of property and casualty lines, state licensing processes, and auto insurance products & services.
• Understanding of the motivational attributes required for training sales & service agents to reach goals
• Proven leadership, teaching/facilitation, and creative problem-solving skills are preferred
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of staff and clients in a diverse environment is required.
• Solid presentation experience using flexible delivery methods (lecture, computer-based/assisted, performance, facilitation, cooperative learning) and tools/technology is preferred.
• Awareness of or some experience in design, development, implementation, and evaluation of training plans, curricula, and methodology is preferred.
• The ability to handle multiple tasks and work with shifting priorities is required.
• Ability to work varying schedules is required.
• Proficiency with Microsoft Office products (especially Word and Excel) as well as Afni and Client tools is required.

Referral Program

Did you know we have one of the most lucrative referral programs around? Here's how it works:

For more info on our Referral Rewards Program, watch this video: https://www.youtube.com/watch?v=U6R-gVWfOMI